OneDrive

Please complete your April 4th To Do List before following directives for known issues. If you experience problems with your desktop apps, remember to use web applications on Office.com.

Your current OneDrive URL appears as : https://cdcgroupcom-my.sharepoint.com/personal/username_cdcgroup_com/_layouts/15/onedrive.aspx

Your New OneDrive URL will appear as : https://cdcgroupcom-my.sharepoint.com/personal/username_bii_co_uk/_layouts/15/onedrive.aspx

You may notice a double slash (//) on the new OneDrive URL, this is an expected behaviour.

1. Links for documents shared from OneDrive will stop working.

Any documents shared with an internal or external user from your OneDrive will stop working. This is due to the change in username from CDC to BII.

Also impacted are files shared in Teams 1-2-1 chats that reside in 'Microsoft Teams Chat Files' folder in your OneDrive documents. All files will need to be re-shared for it to work again.

• Any OneDrive shortcut links saved on to your machine or browsers will stop working. This will need to be saved again.

• Any document shared with you from an external user will also stop working. You will need to ask the external user to re-share the file.

• The same applies for any shared links to files in your personal OneDrive.

Tip : Please refer to Broken Links for the fix to access pages.

2. OneDrive sync tool has stopped syncing.

The OneDrive sync tool is expected to stop working after the cutover change. You may see a red cross on the OneDrive sync client on the right corner of your machine, which indicates a sync issue.

Click on the OneDrive icon and you'll see the alert ‘ There is a sync issue in OneDrive’ error.

Click on the settings icon on the top right corner of the sync tool and select ‘Close OneDrive’.

Search for OneDrive on the start button and sign in with you@bii.co.uk and wait for OneDrive to fully sync.

Note: Do not use your OneDrive sync folders until all sync issues are resolved. You risk losing data and updates may not sync across.

During this period please use the OneDrive web version from the app launcher (waffle) on Office.com.

3. Files under the 'Recent' section in OneDrive web portal will not work.

You may notice the below error while accessing a file from "Recent" files.

Files will point to old OneDrive URLs and will not automatically connect. Links will need to be re-shared or alternatively refer to the immediate workarounds provided here for a fix

IMPORTANT NOTICE FROM MICROSOFT

UPN (User Principal Name / Username) updates may cause extended delays for users accessing OneDrive via the sync and desktop client.

Affected users may see the following error:

Scope of impact: Any user with a recently changed UPN may be impacted.

Status: Microsoft is aiming to fix this before April 4th. We may not be impacted by the issue, however please be mindful that its an issue Microsoft are working on which may take some time to resolve. We recommend using OneDrive web access through the app launcher (waffle) until your OneDrive sync client is back up and running and in full sync.