Laptop Setup

If you experience problems with your desktop apps, remember you can use the Microsoft applications through Office.com.

1. If you did not shut down your laptop on Friday evening, please restart before proceeding.

2. Log in to your laptop as usual (your password is the same).

3. Open MS Edge (internet browser) and click www.Office.com

4. Click on the Office profile picture/initials (top right). It should show you logged in as username@bii.co.uk.

If this isn't the case, sign out by clicking 'Manage profile settings' and 'Sign Out'. Log back in by clicking 'Sign in to synch data' with username@bii.co.uk account.

5. Open Outlook and confirm you can send and receive emails. Do this by sending an email to yourself and a colleague and confirming receipt.

Please note that for some files and folders, it may take up to 7 days to sync so you may see the following:

• Per the images below - if the sync is not complete, you may see your email account is still referred to as username@cdcgroup.com.

• • • If you are a delegate and have the from field, you may still see your username@cdcgroup.com here. This is expected. Importantly, external mails will be received as username@bii.co.uk. You can test this by sending to your private personal email account.

For more guidance re Outlook, click here

6. Update your email signature by following this link.

7. Open Teams and confirm you are signed in with your username@bii.co.uk account by clicking on your picture/initials on the top right hand corner.

You should see your new username@bii.co.uk account under your name. If not, sign out and sign back in with the your new username.

Confirm you are signed in with your bii.co.uk account by hovering over the image. You will see username@bii.co.uk below your name.

8. Open up Teams and check you can communicate with your colleagues

For more guidance on Teams, click here

9. Update your OneDrive account.

If the cloud has a red cross (2nd image) please resolve sync issues by clicking on the cloud. Follow the steps to resolve these issues.

10. Close OneDrive by right clicking on the blue cloud (see image above) at the bottom right of screen. When prompted, please confirm you are happy to close.

11. Type OneDrive in the search bar on the bottom left hand side of your screen. Ignore/close the Explorer pop-up window. Click on the OneDrive blue cloud at the bottom right. If prompted, sign in with your BII account.

12. To confirm you have been signed in under your username@bii.co.uk account, right-click OneDrive icon (blue cloud bottom right on your desktop screen) and select the cogwheel and 'Settings' from the dropdown menu.

13. A Microsoft OneDrive dialogue box should open at the Account tab. You may see either OneDrive - CDC Group Plc (username@bii.co.uk) or British International Investment Plc. You do not need to 'Add Account'.

14. Close out of these windows.

Please note:

• Any documents shared before 1 April with an internal or external user, via OneDrive or individual Teams chats, will stop working. This is due to the change in OneDrive url as mentioned above. This also includes files shared in individual chats from Teams, so you can expect to see the below 'access denied' notifications.

• An immediate fix for internally shared links can be found on this page. If links have been shared externally, they will need to be re-shared using the new link.

• To see which files had been shared, log into Office.com. Click on the waffle and open OneDrive. Go to 'Shared' as below and you can see what has been shared by you and then resend the link as needed.

For more guidance on OneDrive, click here

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